Check these answers out before emailing your question.
Q: How long is your yoyo string?
A: Each string is about 47.5" without a finger loop or 50" long with a yoyo hanging on the end of a new string (120.5 / 127 cm) .
Q: How long will it take to get my string order?
A: I sell string from stock, so there is no wait for string to be made. I typically ship orders within 2 business days. I ship First Class from California, USA, so shipping is about 3 - 4 business days domestic. International orders are shipped Priority Mail.
Q: Why can't I order clothing and string together?
A: The clothing is produced to order at another location, which allows me to offer many options in colors and sizes without running out of stock. The Yo Wear shop service provider handles all clothing orders directly.
Q: Why does my string color look a little different from the website?
A: I carefully photograph the string to show the color as accurately as I can; however, since monitors can render the colors differently from each other, you may see a difference between live and on your monitor.
Q: I made a mistake on my order, can I add to it or cancel it?
A: It depends on your timing and if the order has been shipped. Send an email through the Contact and Updates page and I'll see if I can help.
Q: If something is wrong with my order, what is the best way to reach you?
A: The best way to reach me is by sendiing an email through the Contact and Updates page. I would love the opportunity to get your direct input and go overboard to take care of it.
Q: Just curious, but why are the T-shirts called Hidden "YoYo" Logo?
A: If you look at the space between the the lab flasks in my logo, you will see the word "YoYo" spelled out.
Q: This yoyo string doesn't have a finger loop; how come?
A: Yoyo players typically tie their own finger loop for their individual preferred length. If a loop were already tied at the longest length, it would be generally too long for almost everyone. If a tall player wants a string slightly shorter than full length, a pre-tied loop might be in the way of where the loop needs to be. See the information below for help on determining string length and tying a finger loop.
Tying a Finger Loop